{"id":147294,"date":"2023-05-09T11:07:04","date_gmt":"2023-05-09T10:07:04","guid":{"rendered":"https:\/\/venstar.eu\/rma-returns\/"},"modified":"2026-08-07T10:18:51","modified_gmt":"2026-08-07T09:18:51","slug":"rma-returns","status":"publish","type":"page","link":"https:\/\/venstar.eu\/en\/rma-returns\/","title":{"rendered":"RMA \u2013 Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"147294\" class=\"elementor elementor-147294 elementor-4027\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63e3a48 e-flex e-con-boxed e-con e-parent\" data-id=\"63e3a48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95ef461 elementor-widget elementor-widget-heading\" data-id=\"95ef461\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">RMA Request Form Other<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16ebc5c elementor-widget elementor-widget-text-editor\" data-id=\"16ebc5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"pg-4027-0\" class=\"panel-grid panel-has-style\"><div class=\"header header--half contact--header siteorigin-panels-stretch panel-row-style panel-row-style-for-4027-0\" data-stretch-type=\"full\"><div id=\"pgc-4027-0-0\" class=\"panel-grid-cell\"><div id=\"panel-4027-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\"><div class=\"header--half__text panel-widget-style panel-widget-style-for-4027-0-0-0\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\"><div class=\"siteorigin-widget-tinymce textwidget\"><p>If you wish to return goods to Venstar, it is important to fill out the information below. This allows us to process your request efficiently and correctly. You can use the RMA (Returned Material Authorization) form for the following:  <\/p><ul><li>warranty claims<\/li><li>reporting damaged goods<\/li><li>returning incorrectly ordered or delivered goods<\/li><li>repairs<\/li><\/ul><p>A printed copy of the document must always be included with the goods.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-4027-1\" class=\"panel-grid panel-has-style\"><div class=\"rij1_rma panel-row-style panel-row-style-for-4027-1\"><div id=\"pgc-4027-1-0\" class=\"panel-grid-cell\"><div id=\"panel-4027-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\"><div class=\"siteorigin-widget-tinymce textwidget\"> <\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13ffc12 elementor-widget elementor-widget-shortcode\" data-id=\"13ffc12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-154315 forminator-design--flat  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-154315\" data-uid=\"6a76903918576\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-154315\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-154315 forminator-design--flat  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"154315\"\n\t\t\t\t data-color-option=\"default\" data-design=\"flat\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6a76903918576\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_6a76903918576\" id=\"forminator-field-name-1_6a76903918576-label\" class=\"forminator-label\">Company name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"\" id=\"forminator-field-name-1_6a76903918576\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6a76903918576\" id=\"forminator-field-email-1_6a76903918576-label\" class=\"forminator-label\">Email <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_6a76903918576\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" autocomplete=\"email\" aria-describedby=\"forminator-field-email-1_6a76903918576-description\" \/><span id=\"forminator-field-email-1_6a76903918576-description\" class=\"forminator-description\">Attention: Please enter the email address used for the order and therefore known to us.<\/span><\/div><\/div><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_6a76903918576\" id=\"forminator-field-phone-1_6a76903918576-label\" class=\"forminator-label\">Phone number<\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"\" id=\"forminator-field-phone-1_6a76903918576\" class=\"forminator-input forminator-field--phone\" data-required=\"\" aria-required=\"false\" autocomplete=\"off\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"group-1\" class=\"forminator-field-group forminator-col forminator-col-12 \"><label class=\"forminator-label forminator-repeater-label\">Overview of goods to be returned<\/label><div class=\"forminator-all-group-copies forminator-repeater-field\"><div class=\"forminator-grouped-fields\" data-options=\"{&quot;is_repeater&quot;:true,&quot;min_type&quot;:&quot;custom&quot;,&quot;max_type&quot;:&quot;custom&quot;,&quot;min&quot;:1,&quot;max&quot;:9223372036854775807,&quot;add_text&quot;:&quot;Add product&quot;,&quot;remove_text&quot;:&quot;Remove product&quot;,&quot;action_element_type&quot;:&quot;button&quot;}\"><div class=\"forminator-row\"><div id=\"text-4\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-4_6a76903918576\" id=\"forminator-field-text-4_6a76903918576-label\" class=\"forminator-label\">Product reference (SKU) <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-4\" value=\"\" placeholder=\"\" id=\"forminator-field-text-4_6a76903918576\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"name-2\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-2_6a76903918576\" id=\"forminator-field-name-2_6a76903918576-label\" class=\"forminator-label\">Our reference <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-2\" value=\"\" placeholder=\"See invoice number or delivery note number\" id=\"forminator-field-name-2_6a76903918576\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"number-1\" class=\"forminator-field-number forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-number-1_6a76903918576\" id=\"forminator-field-number-1_6a76903918576-label\" class=\"forminator-label\">Quantity <span class=\"forminator-required\">*<\/span><\/label><input name=\"number-1\" value=\"\" placeholder=\"\" id=\"forminator-field-number-1_6a76903918576\" class=\"forminator-input forminator-number--field\" inputmode=\"decimal\" data-required=\"1\" data-decimals=\"0\" aria-required=\"true\" data-inputmask=\"&#039;groupSeparator&#039;: &#039;&#039;, &#039;radixPoint&#039;: &#039;&#039;, &#039;digits&#039;: &#039;0&#039;\" data-hidden-behavior=\"zero\" type=\"number\" step=\"any\" min=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"select-1\" class=\"forminator-field-select forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-form-154315__field--select-1_6a76903918576\" id=\"forminator-form-154315__field--select-1_6a76903918576-label\" class=\"forminator-label\">Why do you wish to return these goods? <span class=\"forminator-required\">*<\/span><\/label><select  id=\"forminator-form-154315__field--select-1_6a76903918576\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"1\" name=\"select-1\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"Select reason\" data-search=\"false\" data-search-placeholder=\"Select reason\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-154315__field--select-1_6a76903918576-label\"><option value=\"\"  >Select reason<\/option><option value=\"Warranty\"  data-calculation=\"0\">Warranty<\/option><option value=\"Damaged goods\"  data-calculation=\"0\">Damaged goods<\/option><option value=\"Return due to incorrect delivery\/order\"  data-calculation=\"0\">Return due to incorrect delivery\/order<\/option><option value=\"Device defective\/repair\"  data-calculation=\"0\">Device defective\/repair<\/option><\/select><\/div><\/div><\/div><div class=\"forminator-row forminator-action-buttons\"><div class=\"forminator-col forminator-col-12\"><input type=\"button\" value=\"Add product\" class=\"forminator-repeater-action-button forminator-repeater-add\" \/><input type=\"button\" value=\"Remove product\" class=\"forminator-repeater-action-button forminator-repeater-remove\" \/><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_6a76903918576\" id=\"forminator-field-textarea-1_6a76903918576-label\" class=\"forminator-label\">Comment<\/label><textarea name=\"textarea-1\" placeholder=\"\" id=\"forminator-field-textarea-1_6a76903918576\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\" style=\"margin: 0;\"><div id=\"captcha-1\" class=\"forminator-field-captcha  forminator-col-12 \"><div class=\"forminator-captcha-left forminator-g-recaptcha recaptcha-invisible\" data-theme=\"light\" data-badge=\"bottomright\" data-sitekey=\"6Le6F3oeAAAAAMkVAfEMH7uzgDjcl01h7ck_P27N\" data-size=\"invisible\"><\/div> <\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Submit form<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"84ff82bc32\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/147294\" \/><input type=\"hidden\" name=\"form_id\" value=\"154315\"><input type=\"hidden\" name=\"page_id\" value=\"147294\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/venstar.eu\/en\/rma-returns\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RMA Request Form Other If you wish to return goods to Venstar, it is important to fill out the information below. This allows us to process your request efficiently and correctly. You can use the RMA (Returned Material Authorization) form for the following: warranty claims reporting damaged goods returning incorrectly ordered or delivered goods repairs [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-147294","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RMA \u2013 Returns - Venstar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/venstar.eu\/en\/rma-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RMA \u2013 Returns - Venstar\" \/>\n<meta property=\"og:description\" content=\"RMA Request Form Other If you wish to return goods to Venstar, it is important to fill out the information below. 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